All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. With each update, new release notes are published so that you can keep track. The Sync Box supports HDMI. If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. My Nvidia shield pro works brilliantly . The fix for this one is surprisingly easy. It should display a wide range of folders for apps installed on your device. Delete the Bluetooth connection saved on your phone for your Hue Sync HDMI box and then reset it. Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. I have listed six methods for your issues. If you have the plugin running it will discover the Hue sync box and will show this with one line shortly after the start of the plugin. It works by analyzing whats on screen and adjusting the Philips Hue bulbs accordingly. Yes, but it only recognizes when it is HDR. Does your eye start adapting? After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. Make sure Bluetooth is enabled on your mobile device. User profile for user: Uninstall both Hue and Hue Sync app and reinstalled them. You may have an access point or two within your home if you like to use smart home devices. I'm currently running a standard HDMI 2.0 cable J jasonrabbit Standard Member Mar 25, 2021 #479 4. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . Smart Home Point 2019-2023. Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. Going to this page you will see the Hue Sync boxes that are available. But despite how solid the system is, you might run into some connection issues while using the system, whether its on the app or the physical box connected to your TV. Yes, it correctly recognizes HDR and Dolby Vision, * Lights syncing? So you can reinstall your previous version and uninstall your current version easily. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. I will list some issues to see if you have had them. Can the Hue Bridge connect to the sync box using Wi-Fi, or is it hard wired? I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. This is another one youve probably already guessed the solution for. Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). I will tell you some methods to fix it. My TV will recognize dolby vision if apple TV is connected directly to it, but when I connect it to a hue sync box that is connected to my LG TV the do;by vision shows as active on the apple tv, but my LG TV doesn't show as active HDR is being recognized though Has anyone have the same issue? NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. Select your Wi-Fi network and tap Connect. But you can rollback the version if you dont want to wait. You can check the apps data files. company number 03997482, registered in England and Wales. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Home Health Lives | Powered by Astra WordPress Theme. Required fields are marked *. This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). Connecting to different inputs on the Philips Hue TV sync box, testing with different HDMI cables. Even video games they feel like theyd be too distracting. So basically, the Hue Sync Box will connect to your router with Wi-Fi, and therefore it can see the Hue Bridge (which is also connected to the router). Luckily, there's an easy way to fix this. Scroll down and look for the button that says Clear Cache and Clear Data, then press and confirm. Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. Now you can try to downgrade back to the previous version. Or experience the music that you are listening to transports you to a different universe? The Hue Play Sync Box is a simple black box that plugs into a TV with an HDMI cable. Press J to jump to the feed. Read More. 4. For a better experience, please enable JavaScript in your browser before proceeding. PLease see my previous comment for more details. Check Internet Connection Stability for Your PC/Mac, Issues Keeping the Hue Sync Box Connected. There can also be a folder located at: /Users//Library/Application Support/com.lighting.huesync that can be causing the disconnect error. Hold the option key to show the Library folder. Or want to be part of a movie? This is because more users prefer the app over the box. I have a 4K Apple TV and a Sonos Arc. It was the only thing that worked for me after hours of trying. Is there a way to force the Apple TV 4K to send Dolby Vision? can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. Aug 20, 2020 9:53 PM in response to i_rina. Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). The Philips Hue Sync box allows your Hue products to sync with tv/movie shows on the TV. I'm on the fence about the Sync Box and am looking to be convinced by some owners. Luckily, when it comes to connection issues, the majority of problems are caused by its means of connection, so you shouldnt have a hard time reconnecting to your lights if you dont have any hardware problems in the box or the lights. Losing Signal While Using Secondary HDMI Ports. At this point, we would recommend you to Contact Apple Support. What fixed it for me was in the settings in the sync app there is a section called 'Automatic Control Options', I deselected the first 4 options and immediately it started detecting the signal from the devices powered on. Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Also please be sure to check out, Solution: Check Your Wifi Signal and Internet Speed, 2. Press the button on the Hue Bridge. A forum where Apple customers help each other with their products. Downgrade Back to Previous Hue Sync App Version. However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! The Hue Bridge doesnt offer Wi-Fi by itself, but it naturally does connect to your router (via Ethernet). It may not display this or other websites correctly. But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. If you have any questions, feedback or suggestions about this article, please leave a comment below. Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. Open up "Settings" on your iOS device. Hue uses these connections to create their "surround lighting" experience. Sync your on-screen TV content. When lots of users have various problems, they dont know how to solve even if they do the various test. But you can rollback the version if you dont want to wait. If you refresh the page, you will see an extra page enabled for the JowiHue plugin, Hue Sync box. TV signal drops until I reopen the Hue Sync app. When Apple TV 4K is connected to the Denon receiver, we cannot view Dolby Vision content. On a Mac, the data folder is called the cache.. From both Apple TV to Hue Sync and Hue Sync to TV, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz). Ports 1 and 3 are not the same spec as ports 2 and 4 on the sync box, but if you put the devices that don't support DV on those ports you'll probably be ok. M. If your issue doesnt get fixed in the coming updates, or you dont want to wait, you can always go back to a previous version. To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. You also need to install the new Sync app on your PC or Mac. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. Smart Plugs and Your Home: Is Radiation a Silent Threat? The Hue Sync Box appears to have a trickier set of problems. Connectivity Issue with Hue Bridge and Hue Sync. With Philips Hues new devices, all is possible. To solve the problem, consider removing and reinstalling the same version again. Not only that, but itll also walk you through the steps needed to resolve and fix them easily. See all the updates weve made to the Hue sync box to improve the surround lighting experience. Ive got the video signal detected turned on as well because the Apple TV switching frame rate/dynamic range had a tendency to stop the sync. Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. I also would like to pair it with the new gradient light strip but currently priced at 180 Id rather wait to see if any offers come around. Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. This guide will tell you why your Hue Sync has connection errors. Sometimes goes off unexpectedly then has to be synced again. Is Philips Hue Z-Wave or Zigbee? Hue Sync release notes www.philips-hue.com LG OLED G1 65" EVO | Hue Play gradient lightstrip | Sony STR-DN1080 (5.2.2 Atmos) | Onkyo SKSHT588 speakers | Panasonic DP-UB820 | Apple TV 4K 2021 | NVIDIA Shield Pro 2020 | PS5 | NAS Synology DS218play | Hyperoptic 1Gb fibre broadband cecemf Active Member Oct 31, 2021 #532 ShinyWarHorse said: Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. If you want to use the Hue app, you have to have a Hue bridge and Hue lighting in the room. I run my Xbox One X through the the play sync box and it supports. Philips Hue Verified account @tweethue. They release a new version constantly, you can see. I decided to record the issues on video, and what you see here are all within one day.I tried troubleshooting by:- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)- Making sure the HDMI cables aren't strained or twisted too much by the source- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones#philips #hue #syncbox #hdmi Funny thing is that on option 3 apple TV is giving the options (that don't work obviously) for Dolby Vision 40,50 and 60hz, Aug 21, 2020 3:10 PM in response to ShYnNoK. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. I get no signal issues regularly since the latest update, and I have constant signal cutouts. All you need to do is connect the HDMI port to the primary slot in your TV or media system. Scroll down and tap on "HomeKit". Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. Philips Hue Sync is a newer product from Philips Hue. However, they could not get it to connect to the Hue Bridge via WiFi and could not get any solutions on the Hue website and within the manual. Learn more about brightness. While your sources such as a DVD player, an Apple TV, a console, a cable box, or something else can hook up to the four inputs. Any help appreciated. Heres a quick look at each of the components of the system: The Hue Sync app is available for users on PC, Mac, and smartphones, although the smartphone app is built to connect your smartphone to the Hue Sync Box. However for some users, they don't understand the charm in a practical moving watching experience. Delete Appdata files, it will be repopulated. Listen for two "power-up" tones a couple of seconds apart. Why cant we view Dolby Vision content when using the Denon receiver? Does Ring Now Offer 24/7 Recordings? If the apps data files get messed up, the app can start having performance issues. HDMI2 on the LG C9 to the Denon receiver and Monitor 1 out on the Denon. Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. If you have used theHue Sync App, you may have some common issues with it. How does this all work? Connect it to your TV and HDMI-connected devices to. Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. AVForums.com is owned and operated by M2N Limited, Dolby vision wont work correctly on my 2016 LG Oled C6. Then the Hue Sync App you reinstalled will behave like a first-time setup to repopulate its own data files. Who knows? You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. Sometimes your App maybe gets messed up, so it would be having connection issues. Equally both the new app and the Hue Sync Box have some connectivity issues to wrangle. Here I will give some suggestions if you will have some glitches. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. I will list some issues to see if you have had them. Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn Looks so much better and tidier. Lets Find Out! jdo_apple. September 24, 2021 Firmware version 1.8.1, November 26, 2019 Software version: 1.2.2 (first public software update). If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. I recently bought the Denon AVR-X3700H to replace a Sony receiver in our home theater system. Then you can easily uninstall the latest version and install one of the older versions, and see if that helps. 7. It requires an HDMI input and Smart TVs dont output the video signal. Open the new finder window, then click Go. The cause of these issues could be errors during an update that arent fixed by further patches, problems with the apps coding, or just one of those seemingly arbitrary computer bugs that perplex even the most well-intentioned systems. Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. However, whether its the app or the physical box, both systems are known to have some issues during connection. Now I find it hard to believe that I could have the exact same issue on both a new box and my existing box. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Your smartphones, iPads, laptops, and laptops can use with a connection that blinks out sometimes. Everything that happens on scenario 1 happens here. Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. ADD UP TO 10 LIGHTS. The gradient strip is definitely a big improvement over using just the light bars. User profile for user: Users are divided on this particular feature. Got it as a gift in December, and have been using it ever since. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. This app allows you to do a lot of fun things, it is for both Mac and PC users. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. All you need to do is set up a new entertainment area on your smartphone. Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. And the Hue Sync App allows your PC/Mac to control and sync your hue product. Description. If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. Can You Control Your AC with a Smart Plug? I have no problems with any other device . By connecting to the Philips Hue Sync mobile app, so you can adjust the mode, brightness, and intensity of the light sync to create an atmosphere for your entertainment experience. Any help appreciated.Seems to drop the connection every twenty minutes or so. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". Seems to drop the connection every twenty minutes or so. I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. I bought a Hue Play Lightstrip that I mounted to the back of the monitor, and added a Hue Sync Box. Swipe to the left on where it says "Home" and tap "Remove". zulfikarfrombanbury, call I just couldn't get a decent effect with the light bars. This is more likely to happen if you connect the box too far from the WiFi router or through an access point. Thank you for using Apple Support Communities. Manage Settings Reddit and its partners use cookies and similar technologies to provide you with a better experience. In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. ), Do Lutron Caseta Switches Work With Philips Hue Bulbs? When I deactivate it, my tv starts recognizing Dolby again but the lights stop syncing with the hue device. JavaScript is disabled. Ie. Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. This website uses the TMDb API but is not endorsed or certified by TMDb. Your TV connects to the output with a short HDMI cable included in the box. The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. User profile for user: The Lifespan of Smart Plugs: Do They Have an Expiration Date? (2 ways), Are Philips Hue Bulbs Bright Enough? These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? Joseph_S. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. Do You HAVE To Use The Kasa App For Your Kasa Devices? The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. provided; every potential issue may involve several factors not detailed in the conversations I was pretty disappointed with the play bars but now I've got the gradient strip I love it . Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. This one is a smart system with lights that reacts to whatever youre playing, whether its a movie, a game, or just music! If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. A: Answer. You can open it by typing %appdata% in the taskbar. Four HDMI inputs allow you to connect your media devices to your Hue setup, resulting in a fast, seamless display of colorful smart light that responds to and reflects the content you watch or listen to. Even if the connection dropped (and I'm not convinced, because everything else is fine), it . However, it just supports 60Hz inputs currently. Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user: Honestly considering a return. Apple TV 4K, I cant think of any big issues. Name the HDMI inputs. If you need additional help setting up your Hue sync box, browse our FAQ or get in touch with Philips Hue Support. This wont harm your app or connected devices. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. Read more. Lets hop in! With the continuous improvement of hardware and technology, the Hue sync App is also constantly upgrading. Using any number of random HDMI cables I had laying around, I am now only getting 1920x1080 on the Neo, which obviously looks terrible with everything stretched. You can uninstall the current version and reinstall the previous version if the Hue sync app on windows constantly disconnecting from the Hue bridge. However for some users, they dont understand the charm in a practical moving watching experience. On your PC, search for %appdata% in the taskbar. 9. These problems vary from failing to connect all the way to connection timeouts, which are usually after a few hours of use. Mine was turning off using HDMI out 2 on my Denon. Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. You also can change the Wi-Fi channel from the routers admin console if it doesnt work by connecting them directly. *Dolby Vision Enhanced Compability turned on (Hue Box)? All postings and use of the content on this site are subject to the. For some problems, it is difficult for you to find solutions online. They recommended I change the cable between the Sync Box and my TV. And the Hue Sync Box connects to your router (via Wi-Fi). 6. For many users, the Hue Sync Box should be ready to use right out of the box. Is this normal? Thats a few common problems for the Hue Sync app, but what about the Hue Sync Box? I plugged the Hue Sync Box into the second HDMI out on my AV receiver. Many technology companies like Philips often release new updates for their hardware or software. 2. Yes I tried to update the hue sync box, I've used two different cables: Rocketfish - 1.5' 4K UltraHD/HDR In-Wall Rated HDMI Cable, https://www.bestbuy.com/site/rocketfish-1-5-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/2059068.p?skuId=2059068, Belkin UltraHD High Speed 4K HDMI Cable (This one is even Dolby vision compatible - it says in the box), https://www.apple.com/shop/product/HLL52ZM/A/belkin-ultrahd-high-speed-4k-hdmi-cable-2m?fnode=d7d175e7afc411c7a0bea76ae78a0dbdc97c9a683570658022046b4213d190dec5c598964ed48a250e5b84a1438fe741f47e3d4f5f40eb02a6c3a6509ffadf2c53ec23a59571111d5b54e664fa731a648fcaa98b3c56133bc14d2645f6881e84. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Keep on reading to know more about these issues and how to fix them: First, lets start with the common problems you might encounter with the Hue Sync App. Hue Bridge Simple setup Smart control Add up to 50 lights Control with your voice $59.99 Personalize with the app Use the Hue Sync mobile app to control your Hue sync box: change the intensity of the lights, adjust their brightness, and change the sync mode. But whats causing the connection issue you may encounter. Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. This is a key point even though many of Philips Hues devices use ZigBee and not WiFI, the Hue Sync Box itself actually uses Wi-Fi to speak to your Hue Bridge (via your internet router, that is). You also can seek help from theirTwitter. The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. So you should consider a couple of things like your WiFi connection. It should display a wide range of software and apps installed on your device. I thought only ports 2 and 4 were confirmed as having the greater bandwidth? I have the same problem if I use apple TV straight to the TV. Connectivity Issues With the New Hue Sync Products, One Final Check: Ensure Your PC/Mac Has A Good Internet Connection, Trouble Keeping the Hue Sync Box Connected, https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s, Philips Hue HDMI Sync box (https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s), Having A Dedicated Wi-Fi Network For Your Smart Home Tech.
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