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Excellent customer support. If you are reporting an emergency, please do not utilize this means of communication. #DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. We think we could be the perfect match for you too but which way will you swipe? The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. You can see our Customer Commitments, Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. You'll be able to see Sarah at the National Housing Federation Building and Fire Safety in Housing 2023 sharing the stage with Aman Sharma, Totus Digital; Tom Vaughan, Live West and Liz Oliver, The Hyde Group. 68% of employees think that Stonewater has a positive business outlook. #Charity #SocialHousing #MentalHealth #FinancialHelp #PhysicalHealth #Wellbeing, The MP for Warwick and Leamington, Matt Western, visited our latest housing scheme in his constituency recently. Its brilliant that a further 800 customers have joined the online My Home portal over the last three months. We have a responsibility to be innovative in our approach to design services that meet the increasingly sophisticated needs of our customers. You can register for MyHome, and MyRewards at myhome.stonewater.org. 0 Were a big organisation with colleagues spread throughout the country, so we need good systems in place to make sure customer contacts dont slip through the net. Development Manager Stonewaters goal is not to work with general agents or quote mills. This button displays the currently selected search type. LEARN MORE Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. Executive director of Customer Experience at Stonewater Sue Shirt said: The last couple of years have been challenging for everyone and as a business, weve been really conscious of making the right changes for our customers and their needs to ease the pressures of an already difficult time. Congratulations to them both.. I wish him every success in his new role and know hell continue to lead with passion, vision and heart as he always has.. New Homes Coordinator We aim to respond to all email queries within two working days. Overall, 67% of employees would recommend. Our team, Our mission is to provide quality homes and services for people whose needs are not met by the open market. stonewater customer promise. You can report any issues to us via customers@stonewater.org, giving us a call on 01202 319 119 or by sending us a direct message on social media. Listing for: CV-Library. I interviewed at Stonewater (United Kingdom), What is more important customer service or attention to detail. Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. . Stonewater provides full MGU services targeting government contractors, including rating traditional and level-funded stop-loss for groups. You must do this within 15 working days of our response. Customer Service Rep, Remote Customer Service. When expanded it provides a list of search options that will switch the search inputs to match the current selection. This latest performance shows some areas where were hitting our targets and others where were not there yet. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. Our customer commitments are the service standards weve set with you. If youd like more information about the research, please get in touch with our Domestic Abuse Transformation Manager, Sarah Pugh sarah.pugh@stonewater.org A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. If youd like to be part of our next seven years, check out our vacancies #DiscoverStonewater, Stonewater is a leading housing provider. Our Customer Commitments - The Stonewater Customer hubb Our Customer Commitments January 31, 2022 As a responsible social landlord that believes what matters to our customers, matters to us, it's really important to us that we're open and transparent about our performance. 590 0 obj <> endobj At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. #TotusDigital #LiveWest #thehydegroup #firesafety #buildingsafety #NHFBuildingSafety, Happy #RandomActsOfKindness Day Stonewater Scrutiny Panel Customer feedback surveys Specialist online panels Voice of the customer Community Champions LGAH customers Your tenancy agreement Paying your rent Repairs and maintenance Manage your home with MyHome Moving, swapping or leaving your home Pets Neighbourhoods and communities Customer Commitments Flood prevention CLS Sicherheit - Sicherheitsfachkraft Wien. We may not get better overnight but we promise well keep using your feedback to get better. California Insurance License #0G51436. Once you get a positive response, make sure to find out about the interview process at Stonewater and prepare for tough questions. gaisano grand mall mission and vision juin 29, 2022 juin 29, 2022 Stonewater provides real-time, two-way control capability to monitor and control thousands of machines and sensors simultaneously and securely over the Internet. Stonewater did an excellent job of communicating before, during and after our recent roofing job. So if you are looking for a new opportunity then look no further: https://lnkd.in/gGeXci3 Im really looking forward to seeing the impact they both have in their new roles and what more we can do together. Leading a contact centre and an operational administration centre I am proud to say I am surrounded my amazing colleagues who only ever want to do their best and deliver our promise. Cross-team working generally works well, but at busy times/pressure points it's sometimes a little tricky, but it's a problem that can be overcome. Our customer commitments are the service standards weve set with you. The picture may not always be pretty, but we want you to know how were doing and how were using our performance information and your feedback to get better. Project Officer You can see our Customer Commitments here. Report a defect or repair. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. You can update your choices at any time in your settings. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with . To top it off, we recently welcomed our 22nd colleague to their very own home through our employee shared ownership scheme! stonewater customer promise. If it matters to our customers it matters to us." Weve also been doing more to make sure were learning from complaints, really reflecting on this feedback so we understand whats gone wrong so we can stop it happening again in the future. Call your management office directly or the local authorities at 911. z[|WC{]f. You're family. but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. We definitely dont want to be that organisation so its not good enough that only 67% of our responses were on time. Overall, 67% of employees would recommend working at Stonewater to a friend. by chloe calories quinoa taco salad. Stonewater has announced the promotions of two customer experience directors to its management team. Stonewaters goal is to partner with TPAs to build blocks of business with close partners. 4615 Walzem Rd, #200; San Antonio, TX 78218 . They handled all the details with the insurance company. Right to Buy for housing association tenants I will raise any outstanding repair you have with the team and they should be in touch. We're a #BestCompanies Two-star workplace in 4 regional league tables and a Top 5 Best Housing Association to work for. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with residents of the following states: California, Florida, Nevada, Washington, New Mexico, New Jersey and New York. You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. If you are reporting an emergency, please do not utilize this means of communication. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). Watch this space. Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the . Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. If it matters to our customers it matters to us." If you are a tenant and have not yet registered, The Customer Complaint Panel who are they and what do they do? #BestCompaniesToWorkFor #DiscoverStonewater #loveyourjob. Join him, Dr Arianna Sdei, joanne hiscock and Leigh Fairbrother as they discuss the Social Housing Decarbonisation Fund and showcase some of the projects that have been delivered. I could pick out names but does that not devalue the work others do. For all general enquries, including queries about your agreement, paying your rent etc. . Interviewers were very welcoming and made me feel at ease. Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. -Maya Angelou As a responsible social landlord that believes what matters to our customers, matters to us, its really important to us that were open and transparent about our performance. Sue added: I am proud of the difference Guy has made at Stonewater during his time with us. Stonewaters latest recruitment drive followed the announcement that its former Housing Operations director, Guy Stenson, would be joining Gloucester City Homes as its new chief executive this month. Sarah has a wealth of experience from the social housing sector, including as Vice Chair of the National Social Housing Fire Strategy Group. #socialhousing #domesticabuse #partnershipworking, We recently welcomed Sarah Stevenson - Jones MRICS MIFSM AIFireE GradIOSH as Director of Building Safety & Compliance. Government contracts account for 3.7 million employees in the United States. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. This is the Stonewater company profile. Changes won't be saved until you sign up for an Enhanced Profile subscription. We'll assume you're ok with this, but you can opt-out if you wish. There will be a final online event on 6th March for registered providers to share their challenges, experiences and solutions helping us to understand how we can work together to improve accommodation provision for survivors of domestic abuse across the city. This is based on anonymous employee reviews submitted on Glassdoor. How can we deliver good, quality, and affordable homes to the people wh Q-Bot Ltd, Moat Homes Limited #sustainability #retrofit, Great to have you onboard, helping to keep homes warm and safe. hbbd```b``5 L@E) $3H@i Check the background of investment professionals associated with this site on FINRA's BrokerCheck.1800 Century Park East, Suite 230, Los Angeles, CA 90067 |+1-310.402.2513. Call your management office directly or the local authorities at 911. Transparency . *)k(nP;@1E@Ab`bok`XvZq|h*uRFG jL Z2 Ll Feedback. Customer Experience Advisor. Stonewater takes our history and adds in the technical expertise regarding risk to provide a best-in-class solution to government contractors. Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. *?00120 4! When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can . Im confident that both Dave and Isabel have not only the skills, but also the ambition and vision to drive Stonewater forward. Hear from Joshua Emden from IPPR on the need for a proper #retrofit approach in the UK. A free inside look at company reviews and salaries posted anonymously by employees. As we break into a new decade, what exactly are the big issues in social housing today? We are building a culture that is based around inclusion:Where everyone has the opportunity to be their true self at work; Where your skills, strengths and values are whats important; Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the development of our organisation are what counts. Listed on 2023-03-03. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. We've already held 2 events in partnership with Brighton and Hoves Violence against women and girls unit, and invited professionals across the domestic abuse and housing sector to discuss a range of topics and identify solutions; This includes but is not limited to mail-haulers, janitorial, cafeteria, cleaning, and security personnel. stonewater customer promise. Isgho Votre ducation notre priorit . A career in housing can provide an incredible variety of options, from housing management to resident involvement and from development to supported housing. Copyright Stonewater. Im delighted weve been named as one of the Top 25 Housing Associations to work for Top 100 Best Companies to work for in the Southeast, Southwest, East and West Midlands. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf.

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