How will I receive my tickets? Forcing people to own smart phones is not giving people choice and freedom. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. We may consider other Emergency Circumstances at our discretion. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Released a technology that is fully flawed just like the rest of the governing bodies around the world. Why is your site permanently unavailable. The only reason people buy tickets from Ticketek is they have no other choice. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. If there is a financial failure of any Transport provider. I want an refund, yet there is no way I can get it. Instead I was sent the PDF email after the show. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Ticketek - Refundable They rapidly charged my credit card, then didn't provide the tickets. I got tickets to a concert from ticketek that got cancelled of covid. Ticketek is selling for the following venues only. Ticketek Australia Reviews | Read Customer Service Reviews of premier Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Where a Ticket is offered for sale, sold or Our integration means you can list tickets for resale directly from your Ticketek account. Ticketek Voucher: $25 OFF Mar 2023 | Nine Ticketek wastes YOUR TIME like it doesn't matter. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Automatic Refunds I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. To read more about Covid-19 please visit our dedicated page here. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. , please contact the Customer Service team directly for further advice about your Refund. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. This is not an insurance policy. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. Attendance at business meetings and business travel. I paid the additional cost in checkout for refundable tickets. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. I would and do prefer not to use their services. to then often have to go to their desk at the venue to follow up the issues. Companies can ask for reviews via automatic invitations. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Any reason for refund must not be foreseeable at the time. I tried calling, emailing before the show, had I had a response we would have made the show. Proof that the passport has been reported to and cancelled by your Government Agency. Immediate household persons living together at the same permanent address. Youmade an unsuccessful request for annual leave for the date of theBooking. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Confirmation of failure or disruption of the public transport. Hopeless website. As it got closer to Christmas I started to worry, as they were to be presents. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. If enough people do it they'll be investigated. Adverse weather with no Government Agency warnings not to travel. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. In event of a Refund Application the English language version shall be the basis of settlement. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Abusive partner? Stick to Ticketmaster. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. Verification can help ensure real people write reviews about real companies. Create an account to follow your favorite communities and start taking part in conversations. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Ticketmaster Resale | ProductReview.com.au RP ENG EXTENDED - Refundable All Theatres and productions and sporting events should seek alternative partners. Like. Attend participate in, take part in, use, or be present at. What gives? What the hell is that? This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. I'd be interested whether this is something the ACCC would be interested in. Then I looked on Trustpilot at their reviews and really started to worry! Conditions that are unpredictable and the event is more than two months in the future. Make a report to ACCC. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Years ago I did a few days temping at Tiketek. We use dedicated people and clever technology to safeguard our platform. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Attendance at business meetings and business travel. So sorry. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. You'd think that but I had the same shitty experience with them on this front. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Doors Open: 5:00pm The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. What a disgrace!! Safe, Fast and Verified means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. is cancelled or postponed by the provider. The customer service was super helpful and I got the ticket value back and it sold super quickly. I was certainly given the runaround by others who I had dealt with. ProductReview.com.au has affiliate partnerships. Where the examination is being provided by a commercial business (not by an educational board). I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. The office was just as bad as the ticket fees would have you believe. Ltd. All Rights Reserved. Refunds & Exchanges - Ticketek Australia Sick relative? I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. Why are there multiple listings for the same event at different prices? I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. You may also wish to resell your tickets if you cannot use them. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Simply do not try to contact them in any way shape or form.Worst customer service. means the unforeseen change of the date of an examination that. Why is the price displayed on my ticket different to what I paid? Immediate household persons living together at the same permanent address. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Basically, because they're the only game in town, and they can do whatever they fucking like. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). We missed the show! What can I do if my tickets are lost, damaged or stolen? chevron_left, Availability & type of seating will vary & is set by the venue. Find out how we combat fake reviews. If there is a financial failure of any Transport provider. Fire A report from the fire service and/or police. NEVER NEVER again. She made time to help & sort out the transfer of tickets to this area. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Any temporary relocation for work must be for a period of at least 3 months. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. We also ensure all reviews are published without moderation. Poor service really. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. Inspite of giving all the details, continuous email stating - send it in new format or send more information. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. Where You have not been physically examined by a Doctor prior to the date of the Booking. ?DO NOT BUY TICKETS FROM TICKETEK! Still waiting for my refund 6 months. Buy guaranteed tickets for sold out events at a fair price. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. I replied and asked for a direct line or email address to speak to management/no reply since. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. They rapidly charged my credit card, then didn't provide the tickets. How do I contact Ticketek? - Ticketek Australia Can I get a refund or exchange? - Ticketek Marketplace Help - Confluence Scalping 18. They ended up rejecting my application for a refund and closing it down entirely. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Ticketek Australia | ProductReview.com.au Clunky unhelpful booking site for Mary Poppins Melbourne. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. I haven't received my order confirmation email. Worst website and app I have ever used!!! Adverse weather with no Government Agency warnings not to travel. A copy of the notice of failure or disruption of the public transport. New comments cannot be posted and votes cannot be cast. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . Please also read the General Conditions of Refund. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. confirmation or our website for contact details. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Fire A report from the fire service and/or police. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Are Refundable tickets offered on Gift Voucher sales? Where you cannot provide evidence that the person affected is within the. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. etc. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. Please also read the General Conditions of Refund. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. To apply for a Refund simply click on the link in your booking confirmation email, or click here. You can do anything you want if you're the only game in town. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. So thanks very much! How insensitive is that. Is it cheaper to book online or through a travel agent? Can I purchase multiple orders in one transaction? I just resold a ticketek ticket on Tixel. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. Armed Forces Naval Service, Marines, Army or Air Force. It's criminal and needs serious investigation. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Safe, Fast and Verified Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. (Receipt required for Doctors note refund up to $100 or equivalent). Just fake a doctors note, cant imagine they review them too carefully. An incident number or report from the Police or relevant traffic authority. Suncorp Stadium Where documents can be replaced in advance of theBookingor on the day. What will a Marketplace ticket look like? Do I need any special hardware or software for print at home tickets? I couldn't return to where I was, no progress, the booking system repeated itself, etc. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. Once got a response to an email because I didnt purchase the ticket wont gi. A police report confirming details of the theft. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. I can not believe in this day and age HOW BAD this company is. Here are 8 tips for writing great reviews. Can never get a refund on tickets and/or speak to someone within Ticketek. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Please also read the General Conditions of Refund. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. They stole my money too. Download the Ticketek App & add your ticket to your wallet now. A copy of a notice from the examination body, school, college, university confirming the change of date. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Why even have the option of refundable tickets for an extra charge if I cant refund them? To apply for a Refund simply click on the link in your booking confirmation email, or click here. Presented by: A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. A copy of the travel warning from the Government Agency. (This can normally be obtained from the transport companys website). Abhorrently bad process for handling refunds and rescheduling due to illness. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. Ticketek takes the issue of scalping seriously. Finally got an answer from them when I contacted fair trading to help. Refunds & Exchanges Follow New articles New articles and comments. IfYoudid not make reasonable alternative arrangements to Attend theBooking. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. Its a disgrace. Budjerah: 6:00 6:30pm A copy of the letter requiring Jury Service. Any translation of this document from English is for assistance and information only. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. What is the Ticketek Marketplace Terms and Conditions for? Ticketek Marketplace - Buy and Sell Tickets If they mean no-shows, then so be it. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Many of us haven't booked on line since COVID started, The site is worse than I remember.
Father Nathan Monk Wiki,
Rustic Wedding Reception Ideas,
In House Genetics Applelicious,
Articles T