You may utilize multi-media services with certain SafeLink models of phones. By agreeing to these Terms and Conditions, you expressly consent to and authorize SafeLink and its affiliates, agents, and its third-party representatives to use written, electronic or verbal means to contact you for any reason, including regarding information about your Service, Service reminders, payment reminders, payment confirmations, renewal confirmations, and marketing of any kind, including offers, solicitations, and promotions. 4. Data Usage ends when your data connection terminates. Airtime Rates, Usage and Included Monthly Minutes. No refunds or discounts will be given for (i) unused Service balances that expire by your Service End Date; (ii) unused Service balances on your SafeLink phone if it is lost or stolen; or (iii) Services purchased that are not compatible or supported by your SafeLink phone. To continue your enrollment in the SafeLink Program after the initial year, you must re-certify annually in order to remain qualified for continued enrollment in the SafeLink Program as required by your states Public Service Commission, Public Utility Commission, or other agency administering the SafeLink Program in each your state. All rates are subject to change at any time, without prior notice. (5) WE MAY, BUT ARE NOT OBLIGATED TO, MAKE A WRITTEN SETTLEMENT OFFER ANYTIME BEFORE THE ARBITRATION HEARING. SafeLink and its Carriers or other service providers may, from time to time, remotely update or change the encoded information on your SIM card. When subsidized by the California Lifeline Program, this plan is free. Box 7081. 12. If anything is missing or device is not in like-new condition, your shipment may not be accepted. You may exercise this right to opt out by writing to us at SafeLink, Legal Department-Consumer Claims, 9700 NW 112 Avenue, Miami, Florida 33178. Bring Your Own Phone. TracFone Lifeline Customers will have access to operator services commensurate with those provided to its retail customers. SafeLink does not allow international text messages. Except as expressly provided in section I, in the event any provision contained in this Agreement is deemed unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. Roaming most often occurs when you make and receive calls outside of the network coverage area of your service provider. Store Purchases.If you purchase a SafeLink Phone from a retailer or wireless dealer (and not from SafeLink directly either by phone or online), your Phone purchase is subject to that retailer's return policy. TracFone will provide customer service during normal business hours. IF THE ARBITRATOR AWARDS YOU MORE THAN $5,000, THEN WE WILL PAY YOU ONLY THAT AMOUNT. Except where we've agreed otherwise elsewhere in this agreement, this agreement and any disputes covered by it are governed by federal law and the laws of the state encompassing the area code of your wireless phone number when you accepted this agreement, without regard to the conflicts of laws and rules of that state. However, availability, quality of coverage, and SafeLink Services while roaming are not guaranteed. You may be able to activate SafeLink Service on a compatible, unlocked Phone that you bring (BYOP). Unlimited Talk, Text and Data Plans:SafeLink offers two Unlimited Plans which include a fixed amount of high speed data for each 30-day plan cycle at an additional cost to the consumer. For simultaneous calls, such as incoming call waiting and 3-way calling (where available) airtime minutes will be deducted for each call. Web content, app purchases, and app store purchases are non-refundable and non-transferable. Calls will not be limited to local calling areas and there will be no toll charges. Colorado, Mississippi, New Mexico and Utah will be the first states to use the National Verifier. If you wish to continue receiving SafeLink service, you may either buy a replacement phone from us, or bring your own unlocked phone, together with purchasing a replacement SIM card. SafeLink Phones and Service are sold exclusively for use by you, the end consumer. Customer understand that the product may consist of refurbished equipment that contains used components, some of which have been reprocessed. If you are using Wi-Fi, data will not be deducted from your data balance for the download. Data Services are provided on an "AS IS" and "AS AVAILABLE" basis. Lifeline service is non-transferable and limited to one per household. This consent includes, but is not limited to, contact by manual calling methods, prerecorded or artificial voice messages, text messages, push notifications, emails, and/or automatic telephone dialing systems. 16. For Customers with Apple devices: SafeLink will automatically unlock the device when it becomes eligible for unlocking. Data Usage begins when your phone makes a data connection. (b) The device must be in working condition. YOU CANNOT PROCEED TO ARBITRATION UNLESS YOU PROVIDE THIS INFORMATION. Free Phone** This could affect your stored data, devices programming or how you may be able to use the Phone. There are no toll charges associated with any TracFone California Lifeline service. Residents of Tribal Lands are eligible for additional Lifeline discounts. See SafeLink Data Services, below, for more information. At SafeLink, we use automated and manual systems to obtain and confirm proper credit card authorization. Contact one of our agents at 1-800- SafeLink (723-3546) and make sure the address we have is correct, all packets will be mailed to the address in file. Actual coverage and service areas may vary from the maps and may change without notice. 2022 TRACFONE. Unlimited Free Text Messaging National Verifier How to Change a Consumer Address Existing Lifeline subscribers are not required to re -qualify for Lifeline as continued eligibility is controlled via the annual recertification process. Use Customers own Phone f. The Product is outside of the limited warranty period. The phone must not have any liquid or physical damage. Credit for returned phones will appear on your credit card statement between 1-2 billing cycles. safelink national verifier 201.518.2979. who owns new reader magazine; kirkstall road, leeds. All California Lifeline services may access 800 or other toll-free services. To determine if your destination of choice is available, please check our website at safelink.com. TracFone customer service will be available in English and Spanish. SAFELINK WIRELESS TERMS AND CONDITIONS OF SERVICE, AGREEMENT TO ARBITRATE DISPUTES, AND EXPRESS WRITTEN CONSENT TO RECEIVE COMMUNICATIONS FROM SAFELINK, II. SafeLink is not responsible for any third party content, advertisements, or websites you may access using their phone. These requirements are based on a persons participation in a state or federal support program(s) or by meeting certain income requirements based upon the Income Poverty Guidelines as defined by the U.S. Government. After the 30-day clock stops, a consumer may then submit another enrollment request for the California Lifeline discounts for cell phone service, as applicable. Note that certain customers who enrolled prior to December 1, 2019, and received more than 350 minutes per month, may have their additional voice minutes grandfathered in. Log in or create a new account to the National Verifier online portalto upload pictures and documents. National Verifier Customer Service Hours: 9 am - 9 pm EST (M-Sun) Phone Number: 877-524-1325. Visit these states launchpage for information. 5. The National Verifier will utilize data from program databases and subscribers' records to make eligibility determinations. Reviewed the information contained in their application and it is true and correct to the best of their knowledge and belief, and that they understand that providing false or fraudulent information to obtain Lifeline benefits is punishable by law. Except I was eligible for 2 months prior. Content Charges vary depending on the type of content you purchase and download. Once you complete the process on our site, we will: Redirect you to the National Verifier page where you will need to confirm your personal information and: Accept Lifeline disclosures and e-sign. We would like to show you a description here but the site won't allow us. In order to qualify for enrollment in the SafeLink Program, a person must meet certain eligibility requirements where the SafeLink Program is offered. To see the return policy ("Return Policy") applicable for your Phone, please refer to the section below based on how you made your purchase. Except for the "Bring Your Own Phone" Plan, all of SafeLinks mobile wireless Lifeline plans will include new Phones provided to eligible Customers at no charge. You agree to indemnify and hold harmless TracFone Wireless, Inc., d/b/a SafeLink and its parent, subsidiaries, affiliates, vendors, suppliers, and licensors and their former, current and future officers, directors, employees, insurers, contractors, successors and assigns (SafeLink Indemnified Parties) from any and all liabilities, penalties, claims, causes of action, and demands brought by a third party (Claims) including the costs, expenses, and attorneys fees on account thereof (Costs) arising from or related to your use of a SafeLink Product or Service or your breach of this Agreement, whether based in contract or tort (including strict liability) and regardless of the form of action. Supporting Partners I am now going to try and start calling the National Verifier.The National Verifier is a system designed to get potential . You may be required to provide copies of documents proving your eligibility to participate in Lifeline. The National Verifier automatically verifies the consumer's identity and address using: Third-Party Identity Verification (TPIV), USPS Address Matching Service (AMS), and Data checks for duplicate benefits for the same person or the same address. The National Verifier recertification process will generally start 90 days before a subscriber's anniversary date in NLAD. FOR MORE INFORMATION SEE SECTION I BELOW. If you use a Wi-Fi network for making or receiving calls and text messages or for any other reason, you acknowledge and agree that your use of such Wi-Fi network is permissible and that you are solely responsible for such use. SafeLink ILD Service excludes calls to certain high-cost wireless, landline, non-geographic and premium numbers. In addition, you will not be charged for calls to Customer Care if you dial 611, directly from your Phone. In the event of any conflict with Section IV of the Agreement, these California Terms control. SafeLink Phones will be able to dial 911 without regard to whether the Customer has remaining airtime minutes available. For examples of accepted documentation, visit the Resolve Application Errors page.. Roaming occurs when a subscriber of one wireless service provider uses the facilities of another wireless service provider. Any opt out received after the opt out deadline (or, in the case of those mailed, postmarked after the opt-out deadline) will be invalid.
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